• 30+ years combined experience - Store Manager, Service Manager, Shop Owner
  • Writing estimates - billing / job cost estimation for customers and insurance companies
  • 9+ years computer experience – Microsoft Windows environment, 2000, XP, PC repair, networking
  • 22 years Goodyear Business Management System (GBMS)
  • 25+ years mechanical experience - ASE Master Technician
  • 25+ years welding and metal fabrication; auto body restorations, custom projects
  • Retail / wholesale sales - high performance, racing parts


  • Customer satisfaction
  • Service Writer – sell appropriate service work to customer, create estimates, vehicle scheduling
  • Maintain inventory control, order parts and materials
  • Competitive price / value shopping
  • Process daily cash, including cash reconciliations and bank-deposit preparation

Employee Management

  • Hire, train, and supervise technicians in mechanical craftsmanship, technical applications, quality control, and customer service
  • Manage employee hours, overtime, and time cards
  • Oversee technician recommendations regarding customer vehicle repairs